It`s never too late, as one character says with his 3M principles: start with yourself (i.e. ALS from your unit/section to the next process), start small (i.e. create ALS based on your priorities and skills) and start now!!! Calculation of ALS (assuming 98% of ALS, i.e. their standard service is 98% within one month and 2% is considered appropriate in the case of a down-in-in-the service) A systematic process, transparent and documented to provide feedback on the performance of services based on the SERVQUAL (quality of service) model in which the output is done in the form of a customer satisfaction index (intern/external) since both parties are already involved in the creation of ALS and have accepted the defined level of service. At this point, the service provider knows the customer`s expectations and the customer also knows the pros and cons of the provider. In essence, an agreement on the level of service is an agreement that can clarify a company`s main objectives. SLA is synonymous with Service Level Agreement or in Indonesian is a service level contract. How to calculate ALS, based on the services offered, for example, I know some IT providers, especially Internet service providers/providers offer ALS between 96% - 99%, which means that within a month the provider guarantees that the services offered are: But, did you know what SLA (Service Level Agreement) is? On this occasion, we will examine the understanding, the benefits and also the examples of service level agreement. Read it until the end yaa. The first thing that should be in the service level agreement unit is the summary of the agreement.
The key to successful service level agreements lies in the metrics used to determine whether service providers are still in the end of their negotiations. The simple service level agreement is a tool used by service providers and customers to ensure that cooperation can proceed smoothly, with clear information with advantages and disadvantages, so that they can get to know each other and understand each other between service providers and customers. Menyadur Hubspot, Service Level Agreement (SLA) is a contract that defines a number of obligations that have been approved by one party and transferred to another party. After the default period has expired, only the claim for damages can be considered. Many VPS providers use a rate-based system in which reimbursement is only made during downtime.